Cancellation Policy

At Andaman Discover, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to maintain transparency and fairness for all guests.

Cancellation Charges

If a guest cancels their booking or cannot travel on the scheduled date for reasons not attributable to the Company, the following deductions will apply:

Cancellation Period (Before Arrival)Deduction / Refund Policy15 days or less before arrival | 100% of the total amount deducted (No refund)
16 to 20 days before arrival | 50% of the total package cost deducted
21 to 30 days before arrival | 25% of the total package cost deducted
More than 30 days before arrival | Full refund after deducting applicable cancellation charges

Additional Terms

• A cancellation fee of ₹2,500 per person applies for any booking canceled after advance payment.
• Rescheduling is not permitted once payment is made.
• For stays at premium properties such as SeaShell, Coral Reef, Barefoot, Munjoh, and Taj, rescheduling or cancellation will follow the hotel’s policy.
• Bookings made for these hotels are 100% chargeable after advance payment.
• For travel dates between December 15 and January 15 (peak season), 100% cancellation charges apply at all times.

Refunds, where applicable, are processed within 5 working days after cancellation confirmation.

Third-Party Terms & Conditions

Guests must adhere to the rules and regulations of all third-party service providers, including hotels, cruises, and transport operators.

• Compliance: Guests must follow hotel and ferry operator policies.
• Security: Original government ID with address proof must be presented at hotels and jetties.
• Punctuality: Guests must report at scheduled times for transfers or cruises. Delays caused by guests may result in missed services or itinerary changes, for which the Company is not responsible.

Right to Refuse Service

The Company reserves the right to refuse service to any guest under the following circumstances:

• Misbehavior, harassment, or disturbance caused to others.
• Suspected contagious illness without valid medical proof.
• Criminal background or unlawful activity.
• Violation of company policy or misbehavior with staff.

No refunds will be provided in such cases. The above list is illustrative and not exhaustive.

Force Majeure

In cases of natural calamities, political unrest, strikes, pandemics, or other events beyond our control:

• Company-initiated cancellation: Guests will be informed and refunded after deducting applicable charges.
• Guest inability to travel: Guests may request rescheduling, subject to deductions and service provider terms.
• Additional services availed during such events will be chargeable.

No Liability on Valuables

• The Company is not liable for any lost, misplaced, stolen, or damaged valuables.
• Items left behind in hotels, taxis, or cruises are the guest’s responsibility.

Guest Liability

Guests are responsible for any damage or loss caused to the Company, its staff, or partners due to negligence or misconduct. The Company reserves the right to claim damages or compensation for such incidents.

Indemnity Clause

• The Company is not responsible for injuries, losses, or damages occurring during third-party activities such as scuba diving, snorkeling, or bike rentals.
• Injuries or damages sustained during hotel stays are outside the Company’s liability.
• Guests fully indemnify Andaman Discover against claims arising from third-party services, even when recommended by us.

Data Privacy

• Personal data shared during booking is collected only for service provision.
• While Andaman Discover follows best data security practices, it cannot be held liable for data theft or leakage due to unforeseen technical breaches.

Dispute Resolution & Jurisdiction

• All efforts will be made to resolve disputes amicably within 7 days.
• Unresolved disputes shall be referred to arbitration in Port Blair, under ICC Rules.
• All disputes are subject to the exclusive jurisdiction of courts in the Andaman & Nicobar Islands.

Waiver of Consumer Protection Rights

• Guests waive the right to file consumer complaints outside the jurisdiction of Andaman & Nicobar Islands under the Consumer Protection Act, 2019.
• The Company reserves the right to claim up to ₹2,00,000 in damages from individuals filing false or defamatory complaints outside this jurisdiction.

Rights Reserved by the Company

• The Company may pursue legal action for defamation or libel resulting from false online reviews or social media remarks.
• Policy updates may occur without prior notice.
• By confirming your booking, you acknowledge that you have read, understood, and agreed to all terms and conditions.

Legal Notice

All legal matters and disputes are subject to arbitration in Andaman & Nicobar Islands.
Other statutory rights are expressly waived.